Refund policy

Last updated: 10 October 2026

We want you to love your Smart Swimsuit. If it isn't right, you can return or exchange full-price swimwear within 14 days of delivery. Returns and exchanges are free across Australia and New Zealand.

Nothing in this policy limits your rights under the Australian Consumer Law or New Zealand's Consumer Guarantees Act.

1. Change-of-mind returns and exchanges

You can return or exchange full-price swimwear within 14 days of the delivery date.

To be accepted, your item must be:

Unworn, unwashed and undamaged
Returned with all original tags attached
Returned in its original packaging

For hygiene reasons, please try your swimsuit on over your own underwear. We inspect every return. Items that have been worn, washed or soiled can't be refunded or exchanged and will be sent back to you.

These items can't be returned or exchanged for change of mind:

Sale items (items marked down on our website), which are final sale
Gift cards
Items returned more than 14 days after delivery

Exchanges: you can exchange full-price swimwear for a different size or print of the same price. Send the original back with your free return label. Once it reaches us and passes inspection, we'll send your replacement free of charge. If the size or print you want is out of stock, we'll refund you instead.

2. How to return or exchange

Log in to your account on our website. If you checked out as a guest, sign in with the email address you ordered with and we'll send you a one-time code.
Open your order and select Request return. Choose the items, tell us why, and let us know whether you'd like a refund or an exchange (and which size or print).
We'll review your request and email you within 1 business day.
Once approved, we'll email you a free prepaid return label. Pack your item in its original packaging, attach the label and drop it off.

Return postage is free for orders in both Australia and New Zealand.

Keep your tracking number until your refund or replacement has been processed. Please request your return within 14 days of delivery, and post it as soon as it's approved.

3. Refunds

Once your return reaches us, we'll inspect it and email you to confirm whether it's approved. Approved refunds are processed within 3–5 business days.

Card, Shop Pay, Apple Pay and Google Pay: refunded to your original payment method. Your bank may take a few extra days to show it.
Afterpay: refunded to your Afterpay account, and your remaining instalments are adjusted.
Gift card: refunded to your gift card.

Shipping and return postage are free, so there are no postage costs to refund or deduct.

4. Faulty, damaged or incorrect items

Our products come with guarantees that can't be excluded under the Australian Consumer Law and New Zealand's Consumer Guarantees Act. These rights apply to all items, including sale items, and don't depend on the 14-day change-of-mind window.

If your item is faulty, arrives damaged, or isn't what you ordered:

Contact us with your order number, a short description and clear photos.
For parcels damaged in transit, please let us know within 24 hours of receiving them, so we can lodge a claim with Australia Post.
We'll review your claim and reply within 1 business day.

For a major failure, you can choose a refund or a replacement. For a minor failure, we'll repair or replace the item, or offer a refund. Return postage is free for faulty, damaged and incorrect items, as it is for all returns.

Normal wear and tear, and damage from not following our care instructions (for example, sauna or spa use, machine washing or snagging on rough surfaces), isn't a fault.