Shipping policy

Last updated: 5 October 2026

We ship from Melbourne to Australia and New Zealand only. Shipping is free on every order, with no minimum spend.

1. Dispatch

Orders are dispatched within 24 hours, Monday to Friday. Orders placed on a weekend or public holiday are dispatched the next business day.

2. Delivery times

All orders are sent with Australia Post.

Destination	Service	Cost	Delivery after dispatch
Australia	Express	Free	1–3 business days
New Zealand	International Express	Free	3–5 business days

Delivery times are estimates for major cities and aren't guaranteed. Regional and remote areas, peak periods such as sales and Christmas, and NZ Customs checks can add extra days.

3. Tracking

When your order is dispatched, we'll email you a tracking link. Tracking can take up to 24 hours to show movement.

4. PO Boxes and parcel lockers

We deliver to PO Boxes and parcel lockers in Australia and New Zealand.

5. Your delivery address

Please check your address at checkout. If you've made a mistake, contact us as soon as possible. We can update the address before dispatch. Once an order has shipped, we'll ask Australia Post to redirect it where possible, but we can't guarantee this. If a parcel is returned to us because of an incorrect or incomplete address, or because it wasn't collected, we'll contact you to arrange redelivery.

6. Duties and taxes for New Zealand

Orders under NZD 1,000 generally have no GST, duty or fees to pay on delivery. For orders over NZD 1,000, NZ Customs may charge GST and fees before releasing your parcel. These charges are the customer's responsibility.

7. Lost, damaged or delayed parcels

Damaged parcels: please contact us within 24 hours of receiving your parcel, with your order number and photos of the damage, so we can lodge a claim with Australia Post.
Lost or not arrived: if your tracking says delivered but you can't find your parcel, or it hasn't arrived within the delivery times above, contact us with your order number. We'll investigate with Australia Post and arrange a replacement or refund if your parcel is lost.

This doesn't limit your rights under the Australian Consumer Law or New Zealand's Consumer Guarantees Act.